PROFESSIONAL COMMUNICATION CONSULTING – Novato, California 2007-
Provide professional communication consulting, organizational and leadership development training, human resources consulting, and customer satisfaction analysis. Currently serving as a volunteer consultant with The Center for Volunteer and Non-profit Leadership (CVNL) of Marin County.
CALIFORNIA HARLEY-DAVIDSON - Los Angeles, California 2002 - 2007
Communication and Compliance Manager
Ensured regulatory compliance with state and federal employment laws, managed information security, and maintained adherence to existing company policies.
Handled all HR functions from recruiting through termination. Developed and managed an employee performance counseling process.
Acted as a resource for all employees. Investigated and resolved employee disputes with peers or management.
Facilitated classes as well as developed training materials. Handled the rollout of all company initiatives such as sexual harassment prevention, employee handbook revisions, customer service enhancement, and FISH Philosophy training.
DISCOVER CARD FINANCIAL SERVICES - Salt Lake City, Utah 1996 – 2002 Marketing Services Manager(2001 - 2002)
Served as Senior Unit Manager for the Marketing Services division.
Marketing Services Training Manager(1999 - 2001)
Organized and scheduled new hire classes, developed training materials, coordinated hiring with Human Resources, managed Job Fairs and supervised a staff of five to eight training specialists.
Cardmember Services and Collections Unit Manager(1996 - 1999)
PRIOR CAREER HISTORY
KALL RADIO - Salt Lake City, Utah
Additional radio broadcasting experience in Wisconsin (WIBA), Washington (KJRB, KVI), and California (KROY, KLIV)
Master of Professional Communication, Management Information Systems, Westminster College, Salt Lake City, Utah
Graduate Certificate/Information Resource Management, Westminster College Bill and Vieve Gore School of Business, Salt Lake City, Utah
Bachelor of Science, Mechanical Engineering, Sacramento State College, Sacramento, California